View source for Mercy (Overwatch)

{{short description|Fictional character in the 2016 video game Overwatch}}
{{DISPLAYTITLE:Mercy (''Overwatch'')}}
{{Use American English|date=October 2022}}
{{Use mdy dates|date=October 2022}}
{{Infobox character
| name               = Mercy
| image              = Mercy Overwatch.png
| image_size         = 180px
| caption            = ''Overwatch 2''  promotional artwork
| series             = [[Overwatch]]
| creator            = [[Jeff Kaplan]]<ref name="panel2017">{{cite AV media|last=Kaplan|first=Jeff|url=https://www.youtube.com/watch?v=UyhX85tjD-o|title=Overwatch Archives BlizzCon 2017|via=[[YouTube]]|date=November 5, 2017|access-date=June 2, 2023|archive-date=June 2, 2023|archive-url=https://web.archive.org/web/20230602072829/https://www.youtube.com/watch?v=UyhX85tjD-o|url-status=live}}</ref>
| designer           = Laurel Austin (preliminary)<ref name="artbook 58"/><BR>Arnold Tsang (final)<ref name="artbook 58"/><br>Ben Zhang (equipment)<ref name="artbook 58">{{cite book|last=Burns|first=Matt|editor-last1=Simpson|editor-first1=Robert|editor-last2=Gary|editor-first2=Cate|editor-last3=Monahan|editor-first3=Allison|title=The Art of Overwatch Limited Edition|publisher=[[Dark Horse Comics]]|date=October 24, 2017|isbn=9781506705538 |pages=58–61}}</ref>
| firstgame          = ''[[Overwatch (video game)|Overwatch]]'' (2016)
| voice              = [[Lucie Pohl]]
| portrayer          = 
| motion_actor       = 
| nationality        = Swiss
| class = [[Characters of the Overwatch franchise#Support heroes|Support]]
}}

'''Mercy''' is a character developed by [[Blizzard Entertainment]] for their ''[[Overwatch]]'' franchise. She was introduced at launch in their 2016 [[first-person shooter|first-person]] [[hero shooter]] video game [[Overwatch (video game)|of the same name]] and again appeared in its 2022 sequel, ''[[Overwatch 2]]''. Mercy has also featured in its related animated and literary media. [[Lucie Pohl]] voices Mercy in English-language ''Overwatch'' media.

Within the ''Overwatch'' narrative, "Mercy" is the callsign of [[Switzerland|Swiss]] doctor '''Angela Ziegler''', who provided key medical support for the original Overwatch group. In-game, she is a Support class character who can heal and [[Game_balance#Buffs_and_nerfs|buff]] teammates and resurrect fallen teammates. 

The character is one of the more popular in the game, being noted by Blizzard to be the most played support character during the game's beta. However, her resurrect ability has been criticized in competitive and professional play levels, given the swing in momentum the ability creates. Her gameplay mechanics have undergone various reworks and patches in an attempt by Blizzard to make her a more well-rounded playable hero.

==Development and design==
===Art and character===
Mercy was one of the first twelve ''Overwatch'' characters introduced at Blizzard's [[BlizzCon 2014]] event.<ref name=Hall2014>{{cite web|last=Hall |first=Charlie |url=http://www.polygon.com/2014/11/7/7175427/overwatch-characters |title=A guide to the first 12 characters in Blizzard's Overwatch |work=[[Polygon (website)|Polygon]]|date=November 7, 2014 |accessdate=January 30, 2017 |url-status=dead |archiveurl=https://web.archive.org/web/20160912230158/http://www.polygon.com/2014/11/7/7175427/overwatch-characters |archivedate=September 12, 2016 }}</ref> A ''[[Polygon (website)|Polygon]]'' story covering the event noted Mercy was equipped with feathery wings, a healing stream, and a pistol.<ref name=Hall2014/> Mercy is voiced by [[Lucie Pohl]], a German voice actress.<ref name=Thomas/> While Blizzard had been trying to find an actor native to the area that could perform a good Swiss-German accent, they found Pohl's accent to be good for the character and selected her instead, according to lead writer Michael Chu.<ref name=Crecent2017>{{cite web|last=Crecente|first=Brian|url=http://www.polygon.com/2017/3/20/14982532/sombras-voice-loves-the-character|title=Sombra's voice actor doesn't mind the haters, loves her character|work=[[Polygon (website)|Polygon]]|date=March 20, 2017|accessdate=March 30, 2017|archive-date=March 20, 2017|archive-url=https://web.archive.org/web/20170320211638/http://www.polygon.com/2017/3/20/14982532/sombras-voice-loves-the-character|url-status=live}}</ref>

In concept art for ''Overwatch'', prior to her final design, Mercy had been represented as a [[black people|black]] man with white hair and a broad build, but otherwise having similar outfits and abilities as the released version.<ref>{{cite web | url = https://kotaku.com/everyone-has-a-crush-on-this-concept-art-for-overwatchs-1819617478 | title = Everyone Has A Crush On This Concept Art For Overwatch's Mercy | first = Gita | last = Jackson | date = October 17, 2017 | accessdate = October 17, 2017 | work = [[Kotaku]] | archive-date = June 8, 2019 | archive-url = https://web.archive.org/web/20190608112044/https://kotaku.com/everyone-has-a-crush-on-this-concept-art-for-overwatchs-1819617478 | url-status = live }}</ref> The character was originally named "Angelica", with "Mercy" being the name of the character now known as "[[Pharah]]".<ref name=Foxall2017>{{cite web|last=Foxall|first=Sam|url=https://www.pcgamesn.com/overwatch/overwatch-hero-development-trivia|title=Pharah's original name was Mercy in early versions of Overwatch|work=[[PCGamesN]]|date=May 21, 2017|accessdate=September 27, 2022|archive-date=September 27, 2022|archive-url=https://web.archive.org/web/20220927150533/https://www.pcgamesn.com/overwatch/overwatch-hero-development-trivia|url-status=live}}</ref> Confusion among the game's beta testers arose, which involved players switching to Angelica when requested to switch to Mercy. As a result, Blizzard renamed Mercy as "Rocket Dude", before the character became known as Pharah, while simultaneously, Angelica was renamed Mercy.<ref name=Foxall2017/>

In addition to her default [[Skin (computing)#Video gaming|skin]], Mercy has received themed cosmetics, such as during the game's 2017 "Year of the Rooster" event.<ref name=PCGN2017>{{cite web|url=http://www.pcgamesn.com/overwatch/overwatch-chinese-new-year-skins|title=Overwatch's Year of the Rooster update - all skins, emotes and cosmetics|work=[[PCGamesN]]|date=January 24, 2017|accessdate=January 31, 2017|archive-date=June 14, 2022|archive-url=https://web.archive.org/web/20220614212834/https://www.pcgamesn.com/overwatch/overwatch-chinese-new-year-skins|url-status=live}}</ref> During May 2018, Blizzard partnered with the [[Breast Cancer Research Foundation]] to offer a limited-time "Pink Mercy" skin that can be purchased by players, as well as a corresponding tee shirt with all proceeds going to the charity to support [[breast cancer awareness]] (akin to the [[pink ribbon]]).<ref name=Marshall2018>{{cite web|last=Marshall|first=Cass|url=https://www.heroesneverdie.com/2018/5/8/17332528/overwatch-mercy-skin-breast-cancer-research-foundation|title=Overwatch partners with Breast Cancer Research Foundation, offers charity Mercy skin|work=[[Polygon (website)|Heroes Never Die]]|date=May 8, 2018|accessdate=May 8, 2018|archive-date=February 27, 2022|archive-url=https://web.archive.org/web/20220227012535/https://www.heroesneverdie.com/2018/5/8/17332528/overwatch-mercy-skin-breast-cancer-research-foundation|url-status=live}}</ref> Blizzard reported that the charity sale raised over {{USD|12.7 million}}, the largest single-year donation that the Breast Cancer Research Foundation had seen.<ref name=Bankhurst2018>{{cite web|last=Bankhurst|first=Adam|url=http://www.ign.com/articles/2018/07/09/overwatch-raised-127-million-for-charity-thanks-to-pink-mercy|title=Overwatch Raised $12.7 Million For Charity Thanks To Pink Mercy|work=[[IGN]]|date=July 9, 2018|accessdate=July 9, 2018|archive-date=July 7, 2022|archive-url=https://web.archive.org/web/20220707180836/https://www.ign.com/articles/2018/07/09/overwatch-raised-127-million-for-charity-thanks-to-pink-mercy|url-status=live}}</ref><ref>{{cite web|last=Nunneley|first=Stephany|url=https://www.vg247.com/2018/10/17/overwatch-pink-mercy-charity-skin-12-7-million-breast-cancer/|title=Overwatch Pink Mercy charity skin and shirt raised $12.7 million for breast cancer research|work=[[VG247]]|date=October 17, 2018|accessdate=October 17, 2018|archive-date=December 4, 2020|archive-url=https://web.archive.org/web/20201204085426/https://www.vg247.com/2018/10/17/overwatch-pink-mercy-charity-skin-12-7-million-breast-cancer/|url-status=live}}</ref>

On ''Overwatch''{{'}}s accompanying website, Blizzard published a fictional biography for Mercy, listing her real name, age, and base of operations: Angela Ziegler, 37, and [[Zürich]], [[Switzerland]], respectively.<ref name=bio/> The fictional bio also describers her as "a peerless support, a brilliant scientist, and a staunch advocate for peace."<ref name=bio/> In the ''Overwatch'' universe, she is known to have been affiliated with Overwatch, being their head of medical research,<ref name=Ramos2016>{{cite web|last=Ramos|first=Jeff|url=http://www.polygon.com/2016/5/24/11722688/overwatch-timeline|title=The definitive Overwatch timeline|work=[[Polygon (website)|Polygon]]|date=May 24, 2016|accessdate=January 31, 2017|archive-date=June 21, 2016|archive-url=https://web.archive.org/web/20160621114349/http://www.polygon.com/2016/5/24/11722688/overwatch-timeline|url-status=live}}</ref> and operating as a [[field medic]] and [[first responder]] while with them.<ref name=bio/> She ascended to these positions in Overwatch via becoming the head of a prominent Swiss hospital, after which she developed a breakthrough in the field of applied [[nanobiology]], which attracted the attention of Overwatch.<ref name=bio/><ref name=Purchese2016>{{cite web|last=Purchese|first=Robert|url=http://www.eurogamer.net/articles/2016-05-20-everything-you-need-to-know-about-overwatchs-story|title=Yes, Overwatch has a story. Here's everything you need to know|work=[[Eurogamer]]|date=August 10, 2016|accessdate=January 31, 2017|archive-date=June 13, 2016|archive-url=https://web.archive.org/web/20160613004105/http://www.eurogamer.net/articles/2016-05-20-everything-you-need-to-know-about-overwatchs-story|url-status=live}}</ref> Although she disagreed with the militaristic methods implemented by Overwatch, she used their resources to develop her winged Valkyrie swift–response suit.<ref name=Purchese2016/> Mercy found herself at odds with her superiors and others in Overwatch, despite her medical contributions.<ref name=Hall2014/><ref>{{cite tweet|user=PlayOverwatch|number=750736158624215040|url=https://twitter.com/PlayOverwatch/status/750736158624215040|title=[ARCHIVE] Communications Records of Ziegler, A. – Overwatch File 00231 – Security Classification: CONFIDENTIAL|date=July 6, 2016|accessdate=January 31, 2017}}</ref> 

Mercy is also mentioned in [[Characters of the Overwatch franchise#Genji|Genji]]'s fictional biography, with one line stating, "[[Hanzo (Overwatch)|Hanzo]] believed that he had killed his brother, but Genji was rescued by Overwatch and the intervention of Dr. Angela Ziegler."<ref name=genjibio>{{cite web|url=https://playoverwatch.com/en-us/heroes/genji/|title=Heroes – Genji|work=Play Overwatch|accessdate=January 31, 2017|archive-date=January 6, 2017|archive-url=https://web.archive.org/web/20170106001037/https://playoverwatch.com/en-us/heroes/genji/|url-status=live}}</ref>

In a fictional news report published by Blizzard, Mercy is quoted as commenting on the end of the Overwatch organization, describing the growing negative relationship between [[Soldier: 76]] (Jack Morrison) and [[Characters of the Overwatch franchise#Reaper|Reaper]] (Gabriel Reyes): "after Morrison's promotion to strike commander, his relationship with Reyes changed, the tension became more pronounced as time went on. I tried to mend things. We all did. Sometimes when the closest bonds break, all you can do is pray you stay out of the cross fire."<ref>{{cite web|last=Shaw|first=Olympia|url=https://playoverwatch.com/en-us/blog/19809396/|title=Fading Glory: On the Trail of Jack Morrison|work=Play Overwatch|date=July 6, 2015|accessdate=January 31, 2017|archive-date=August 19, 2017|archive-url=https://web.archive.org/web/20170819233156/https://playoverwatch.com/en-us/blog/19809396|url-status=live}}</ref>

===Gameplay design===
While Blizzard has made various changes to all of the heroes since the game's release, Mercy has seen very significant changes, including a complete rework of her skill kit, maintain to address how her ability to resurrect downed team members has impacted the game.<ref name=Meyes2018>{{cite web|last=Meyes|first=Maddy|url=https://compete.kotaku.com/blizzard-cant-leave-mercy-alone-1821826183|title=Blizzard Can't Leave Mercy Alone|work=[[Kotaku]]|date=January 5, 2018|accessdate=January 5, 2018|archive-date=February 12, 2021|archive-url=https://web.archive.org/web/20210212053422/https://compete.kotaku.com/blizzard-cant-leave-mercy-alone-1821826183|url-status=live}}</ref> At release, Mercy's ultimate ability was "Resurrect", which revived any recently eliminated teammates within a certain range, granting them full health and a brief invulnerability.<ref name=Rosenberg2016>{{cite web|last=Rosenberg|first=Mike|url=http://mashable.com/2016/07/20/overwatch-hero-guide-mercy/#QimEdYiPXkqI|title='Overwatch' hero spotlight: How to suck less with Mercy|work=[[Mashable]]|date=July 20, 2016|accessdate=January 31, 2017|archive-date=January 23, 2021|archive-url=https://web.archive.org/web/20210123030235/https://mashable.com/2016/07/20/overwatch-hero-guide-mercy/#QimEdYiPXkqI|url-status=live}}</ref> Blizzard's developer notes on their July 21, 2016, patch for ''Overwatch'' referred to Resurrect as "one of the most powerful abilities in the game."<ref name=July212016patch>{{cite web|author=Lylirra|url=https://us.battle.net/forums/en/overwatch/topic/20747634650#post-6|title=[PS4] Overwatch Patch Notes – July 21, 2016: Bug Fixes|work=Overwatch Forums|publisher=[[Battle.net]]|date=July 21, 2016|accessdate=January 31, 2017|archive-date=October 10, 2019|archive-url=https://web.archive.org/web/20191010182059/https://us.battle.net/forums/en/overwatch/topic/20747634650#post-6|url-status=live}}</ref> Timely and strategic use of Mercy's Resurrect ability was considered by players to be a game changer, either saving a defending team from a defeat, or allowing an attacking team to continue an offensive push despite several eliminations.<ref name=Gilliam2016>{{cite web|last=Gilliam|first=Ryan|url=http://www.polygon.com/2016/11/16/13650584/blizzard-overwatch-blizzcon-esport|title=How Blizzard is making Overwatch a successful esport, and where it needs to improve|work=[[Polygon (website)|Polygon]]|date=November 16, 2016|accessdate=February 2, 2017|archive-date=August 17, 2022|archive-url=https://web.archive.org/web/20220817113126/https://www.polygon.com/2016/11/16/13650584/blizzard-overwatch-blizzcon-esport|url-status=live}}</ref> In August 2016, Blizzard added a buff to Mercy's "Resurrect" ability, as well as her general healing abilities, in order "to solidify her role as a strong, single-target healer."<ref name=Grayson2016a>{{cite web|last=Grayson|first=Nathan|url=http://kotaku.com/overwatch-test-patch-nerfs-genji-buffs-mei-and-mercy-1785424009|title=''Overwatch'' Test Patch Nerfs Genji, Buffs Mei And Mercy|work=[[Kotaku]]|date=August 17, 2016|accessdate=January 31, 2017|archive-date=March 30, 2019|archive-url=https://web.archive.org/web/20190330221220/https://kotaku.com/overwatch-test-patch-nerfs-genji-buffs-mei-and-mercy-1785424009|url-status=live}}</ref> Prior to a patch in September 2016, post-match Plays of the Games in competitive play were frequently dominated by a Mercy player using the Resurrect ability, requiring Blizzard to rework how the game selected Plays of the Game to reduce this frequency.<ref name=Grayson2016b>{{cite web|last=Grayson|first=Nathan|url=http://kotaku.com/the-overwatch-characters-who-get-play-of-the-game-most-1786354626|title=The Overwatch Characters Who Get Play Of The Game Most (And Least) Often|work=[[Kotaku]]|date=September 7, 2016|accessdate=February 2, 2017|archive-date=May 7, 2022|archive-url=https://web.archive.org/web/20220507013620/https://kotaku.com/the-overwatch-characters-who-get-play-of-the-game-most-1786354626|url-status=live}}</ref><ref name=Dalzell2016>{{cite web|last=Dalzell|first=Jamie|url=https://www.vg247.com/2016/09/14/overwatch-patch-pc-ps4-xbox-one-increases-payload-speed-eichenwalde/|title=New Overwatch patch arrives on PC, PS4 & Xbox One. Increases payload speed on Eichenwalde|work=[[VG247]]|date=September 14, 2016|accessdate=February 2, 2017|archive-date=April 18, 2021|archive-url=https://web.archive.org/web/20210418173937/https://www.vg247.com/2016/09/14/overwatch-patch-pc-ps4-xbox-one-increases-payload-speed-eichenwalde/|url-status=live}}</ref>

Blizzard found that Mercy players  overemphasised the "Resurrect" ability, as "it incentivized Mercy players to hide away from important battles, instead of taking part in them". With a September 2017 update, Mercy's "Resurrect" was moved out from being an ultimate ability to a standard skill with a long cooldown. Blizzard introduced her new ultimate, "Valkyrie", which significantly buffs all of Mercy's abilities and reduces cooldowns for fifteen seconds.<ref name="vg247 sept2017">{{Cite web | url = https://www.vg247.com/2017/09/19/overwatch-junkertown-map-is-live-update-includes-changes-to-mystery-heroes-d-va-and-mercy-abilities-patch-notes/ | title = Overwatch: Junkertown map is live, update includes changes to Mystery Heroes, D.Va and Mercy abilities – patch notes | first = Stephany | last = Nunneley | date = September 19, 2017 | accessdate = September 19, 2017 | work = [[VG247]] | archive-date = January 14, 2019 | archive-url = https://web.archive.org/web/20190114050058/https://www.vg247.com/2017/09/19/overwatch-junkertown-map-is-live-update-includes-changes-to-mystery-heroes-d-va-and-mercy-abilities-patch-notes/ | url-status = live }}</ref> Blizzard felt by keeping the Resurrect as a skill and adding the new Valkyrie ultimate, it "gives her the opportunity to make big game-making plays and opens a number of new options for her".<ref name="pcgamer sept2017">{{cite web | url = http://www.pcgamer.com/overwatch-mercy-changes/ | title = The way Mercy resurrects heroes is changing completely | first = Bo | last = Moore | date = August 24, 2017 | accessdate = August 24, 2017 | work = [[PC Gamer]] | archive-date = February 27, 2022 | archive-url = https://web.archive.org/web/20220227012542/https://www.pcgamer.com/overwatch-mercy-changes/ | url-status = live }}</ref> Even with her kit change, Blizzard has continued to fine-tune the abilities within the public test servers to try to achieve a proper [[game balance|balance]]. Jeff Kaplan said that Blizzard continued to find that with the new kit, Mercy players still kept out of battle save to use Resurrect, when they want the character to be treated as great healer for all team members.<ref name=Meyes2018/><ref name="vb moira">{{cite web | url = https://venturebeat.com/2017/11/03/overwatch-lead-jeff-kaplan-on-moira-mercys-troubles-and-fixing-toxicity/ | title = Overwatch lead Jeff Kaplan on Moira, Mercy's troubles, and fixing toxicity | first = Mike | last = Minotti | date = November 3, 2017 | accessdate = November 3, 2017 | work = [[Venture Beat]] | archive-date = January 19, 2019 | archive-url = https://web.archive.org/web/20190119173928/https://venturebeat.com/2017/11/03/overwatch-lead-jeff-kaplan-on-moira-mercys-troubles-and-fixing-toxicity/ | url-status = live }}</ref> A further adjustment was made to Mercy in a January 2018 patch; whereas the Valkyrie ultimate originally had reset the Resurrect cooldown and provided a second Resurrect that could be used immediately, the patch eliminated the reset and second Resurrect. The ''Overwatch'' developers stated that they found that many Mercy players were still holding back and using the immediate Resurrects granted by Valkyrie to swing control of the game and which was difficult for opposing teams to counter.<ref name=Grayson2018/>

During the beta development period of ''[[Overwatch 2]]'', Blizzard developers reworked Mercy's mobility.<ref name=Richman2022/><ref name=Cryer2022>{{cite web|last=Cryer|first=Hirun|url=https://www.gamesradar.com/overwatch-2-devs-rollback-mercy-and-moira-changes-following-beta-backlash/|title=Overwatch 2 devs rollback Mercy and Moira changes following beta backlash|work=[[GamesRadar+]]|date=July 29, 2022|accessdate=August 17, 2022|archive-date=August 17, 2022|archive-url=https://web.archive.org/web/20220817180823/https://www.gamesradar.com/overwatch-2-devs-rollback-mercy-and-moira-changes-following-beta-backlash/|url-status=live}}</ref> Developers noticed if made to jump during this ability at a specific time, Mercy would be launched into the air, and noted that many players were incorporating this into their gameplay.<ref name=Shutler2022/> Blizzard received backlash over these changes,<ref name=Faulkner2022>{{cite web|last=Faulkner|first=Cheri|url=https://www.nme.com/news/gaming-news/the-newest-overwatch-2-beta-has-begun-and-mercy-players-arent-happy-3258718|title=The newest 'Overwatch 2' beta has begun and Mercy players aren't happy|work=[[NME]]|date=June 29, 2022|accessdate=October 4, 2022|archive-date=October 5, 2022|archive-url=https://web.archive.org/web/20221005025128/https://www.nme.com/news/gaming-news/the-newest-overwatch-2-beta-has-begun-and-mercy-players-arent-happy-3258718|url-status=live}}</ref> with some players calling Mercy more clunky and awkward to play.<ref name=Harris>{{cite web|last=Harris|first=Iain|url=https://www.gamesradar.com/overwatch-2-beta-kicks-off-with-controversial-mercy-changes/|title=Overwatch 2 beta kicks off with controversial Mercy changes|work=[[GamesRadar+]]|date=June 29, 2022|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522002158/https://www.gamesradar.com/overwatch-2-beta-kicks-off-with-controversial-mercy-changes/|url-status=live}}</ref> In response to the player feedback, Blizzard stated that Mercy launching into the air was a bug and further tweaked the ability in a subsequent patch, reworking it so that a jumping mechanism would be included as a feature.<ref name=Shutler2022>{{cite web|last=Shutler|first=Ali|url=https://www.nme.com/news/gaming-news/overwatch-2-will-readjust-mercys-abilities-after-controversial-changes-3265380|title='Overwatch 2' will readjust Mercy's abilities after controversial changes|work=[[NME]]|date=July 9, 2022|accessdate=October 4, 2022|archive-date=October 5, 2022|archive-url=https://web.archive.org/web/20221005025412/https://www.nme.com/news/gaming-news/overwatch-2-will-readjust-mercys-abilities-after-controversial-changes-3265380|url-status=live}}</ref> Players voiced further discontent with these changes, causing Blizzard to rollback the removal of Mercy's "super jump".<ref name=Cryer2022/>

In February 2023, with ''Overwatch 2'' then its [[early access]] phase, Mercy received significant nerfs to her the cooldown rate of her Guardian Angel ability, movement, and healing per second.<ref name=Mercante>{{cite web|last=Mercante|first=Alyssa|url=https://kotaku.com/mercy-overwatch-2-nerf-guardian-angel-movement-support-1850080024|title=Pour One Out For Mercy Because ''Overwatch'' Just Nerfed Her Into The Ground|work=[[Kotaku]]|date=February 6, 2023|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522002203/https://kotaku.com/mercy-overwatch-2-nerf-guardian-angel-movement-support-1850080024|url-status=live}}</ref>

==Appearances==
===Video games===
Mercy first appeared in the 2016 video game ''[[Overwatch (video game)|Overwatch]]''. Lacking a traditional single-player campaign, ''Overwatch'' had minimal in-game lore and character backgrounds. These were instead shown through map designs and character voice lines, and elements established in tie-in media.<ref name=Marks2016/><ref name=Frank2017b>{{cite web|last=Frank|first=Allegra|url=https://www.polygon.com/2017/4/30/15492290/overwatch-story-lore-campaign-tribeca-games-festival-2017|title=How Overwatch still stuffs story into a campaign-less game|work=[[Polygon (website)|Polygon]]|date=April 30, 2017|access-date=October 14, 2017|url-status=live|archive-url=https://web.archive.org/web/20170430232304/http://www.polygon.com/2017/4/30/15492290/overwatch-story-lore-campaign-tribeca-games-festival-2017|archive-date=April 30, 2017}}</ref> 

Blizzard added [[Overwatch seasonal events|seasonal events]] to the game to support ongoing interest, with some events including story elements; Mercy made an appearance in several of these events. In April 2017, Blizzard launched the Uprising event, which included a [[player versus environment]] [[Cooperative video game|co-op]] game mode.<ref name=Moore2017>{{cite web|last=Moore|first=Bo|url=http://www.pcgamer.com/overwatch-uprising-legendary-guide/|title=Overwatch Uprising legendary guide|work=[[PC Gamer]]|date=April 20, 2017|access-date=July 20, 2017|url-status=live|archive-url=https://web.archive.org/web/20170802073537/http://www.pcgamer.com/overwatch-uprising-legendary-guide/|archive-date=August 2, 2017}}</ref> The default version of the mode limits players to four characters, which included Mercy.<ref name=Moore2017/> The mode was set seven years before the events in the main game, in which a strike team consisting of Mercy, [[Torbjörn (Overwatch)|Torbjörn]], [[Reinhardt (Overwatch)|Reinhardt]], and [[Tracer (Overwatch)|Tracer]] are tasked with thwarting an attack on London perpetrated by an extremist group.<ref name=Amato2017b>{{cite web|last=Amato|first=Peter|url=https://www.pastemagazine.com/articles/2017/04/relive-tracers-first-mission-with-overwatchs-upris.html|title=Relive Tracer's First Mission With Overwatch's "Uprising" Event|work=[[Paste (magazine)|Paste]]|date=April 11, 2017|access-date=July 20, 2017|url-status=live|archive-url=https://web.archive.org/web/20170616075951/https://www.pastemagazine.com/articles/2017/04/relive-tracers-first-mission-with-overwatchs-upris.html|archive-date=June 16, 2017}}</ref> Mercy also appeared in the [[Overwatch seasonal events#Event history|Mercy's Recall Challenge]] event, launched in November 2019.<ref name=Nunneley2019/>

Mercy appears in ''[[Overwatch 2]]'', which launched in October 2022.<ref name=Richman2022>{{cite web|last=Richman|first=Olivia|url=https://dotesports.com/overwatch/news/mercy-moira-changes-being-reverted-due-to-overwatch-2-beta-feedback|title=Mercy, Moira changes being reverted due to Overwatch 2 beta feedback|work=[[Dot Esports]]|date=July 29, 2022|accessdate=August 17, 2022|archive-date=August 18, 2022|archive-url=https://web.archive.org/web/20220818041935/https://dotesports.com/overwatch/news/mercy-moira-changes-being-reverted-due-to-overwatch-2-beta-feedback|url-status=live}}</ref>

====Gameplay====
Classified as having a "support" role in ''Overwatch'' and its sequel, Mercy fills "the classic [[Healer (video games)|healer archetype]]", with healing being her primary function.<ref name=bio>{{cite web|url=https://playoverwatch.com/en-us/heroes/mercy/|title=Heroes – Mercy|work=Play Overwatch|accessdate=January 30, 2017|archive-date=May 12, 2019|archive-url=https://web.archive.org/web/20190512202442/https://playoverwatch.com/en-us/heroes/mercy/|url-status=live}}</ref><ref name=Shack>{{cite web|url=http://www.shacknews.com:80/article/94803/overwatch-how-to-use-mercy-effectively|archive-url=https://web.archive.org/web/20170410222445/http://www.shacknews.com:80/article/94803/overwatch-how-to-use-mercy-effectively|archive-date=April 10, 2017|title=Overwatch: How to Use Mercy Effectively|work=[[Shacknews]]|date=May 23, 2016}}</ref><ref name=Whittaker>{{cite web|last=Whittaker|first=Matt|url=https://hardcoregamer.com/features/overwatch-character-guide-reaper-bastion-and-mercy/208383/|title=Overwatch Character Guide: Reaper, Bastion and Mercy|work=Hardcore Gamer|date=May 24, 2016|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522070036/https://hardcoregamer.com/features/overwatch-character-guide-reaper-bastion-and-mercy/208383/|url-status=live}}</ref> Though her gameplay design has gone through several iterations with considerably more significant reworks compared to other ''Overwatch'' characters, her function as her team's healer has maintained throughout these changes. In 2015, during the original game's beta period, ''PC Gamer'' noted "her job is simply to glue herself to a friendly and not die,"<ref name=Thursten>{{cite web|last=Thursten|first=Chris|url=https://www.pcgamer.com/what-overwatch-could-learn-from-dota-2s-support-characters/|title=What Overwatch could learn from Dota 2's support characters|work=[[PC Gamer]]|date=October 29, 2015|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522070036/https://www.pcgamer.com/what-overwatch-could-learn-from-dota-2s-support-characters/|url-status=live}}</ref> and in 2023, ''Kotaku'' wrote that "as she exists now [in ''Overwatch 2''], Mercy's primary function is as a pocket healer and damage booster."<ref name=Shepard/>

As a healer, a player using Mercy can see colored ghost images of their teammates through any obstacle, with the color indicating their health levels, and when in-sight, can see the health bar of the teammate.<ref name=Marks2016>{{cite web|last=Marks|first=Tom|url=http://www.pcgamer.com/overwatch-has-hidden-character-specific-settings-you-should-take-advantage-of/|title=Overwatch has hidden, character-specific settings you should take advantage of|work=[[PC Gamer]]|date=May 24, 2016|accessdate=February 2, 2017|url-status=live|archive-url=https://web.archive.org/web/20161123054205/http://www.pcgamer.com/the-hidden-lore-of-overwatchs-maps/|archive-date=November 23, 2016}}</ref> Mercy is equipped with the "[[Caduceus]] Staff" and "Caduceus Blaster".<ref name=VG247/> The Caduceus Staff possesses two firing modes: the primary fire, when connected to an ally heals them for as long as they are tethered to the healing stream, while the secondary fire [[Status effect#Buffs|buffs]] an ally's damage output.<ref name=VG247/> The Caduceus Blaster is a small pistol which can deal effective damage at close range, but is otherwise weak.<ref name=VG247/> Even equipped with the pistol, Mercy's kit design remains largely of a pacifist nature and she is the only [[player character]] in the game that cannot reliably score kills.<ref name=Colp23/> Some players use Mercy with an offensive approach. ''[[Kotaku]]'' noted that many of these so-called "Battle Mercies" are often ridiculed, as firing the pistol is perceived to detract from time spent healing teammates.<ref name=Grayson17>{{cite web|last=Grayson|first=Nathan|url=http://kotaku.com/top-pistol-mercy-will-wreck-your-shit-but-only-if-she-1796436182|title=Top Pistol Mercy Will Wreck Your Shit, But Only If She Has To|work=[[Kotaku]]|date=June 26, 2017|accessdate=July 5, 2017|archive-date=February 27, 2022|archive-url=https://web.archive.org/web/20220227012534/https://kotaku.com/top-pistol-mercy-will-wreck-your-shit-but-only-if-she-1796436182|url-status=live}}</ref> However, some Mercy players maintain that the pistol is useful in self-defense.<ref name=Grayson17/>

Her abilities include "Guardian Angel" and "Angelic Descent".<ref name=VG247>{{cite web|url=https://www.vg247.com/2016/09/17/overwatch-hero-guide-mercy/|title=Overwatch hero guide: Mercy|work=[[VG247]]|date=September 17, 2016|accessdate=January 31, 2017|archive-date=June 8, 2019|archive-url=https://web.archive.org/web/20190608112042/https://www.vg247.com/2016/09/17/overwatch-hero-guide-mercy/|url-status=live}}</ref> Mercy can use Guardian Angel to fly directly towards a targeted teammate, including those that have recently been eliminated, either to move quickly across the field or near a teammate to apply her staff's powers, or to dodge enemy fire. While aloft, Mercy can use the Angelic Descent ability to slow her rate of falling, provide more maneuverability.<ref name=VG247/> She also has her "Resurrect" ability, allowing her to revive one fallen teammate shortly after they are killed, though leaving her vulnerable for a few seconds during the process and has a long thirty-second cooldown. Her Ultimate ability is "Valkyrie", which gives her omni-directional flight and several boosts for fifteen seconds: passive self-healing, increased "Guardian Angel" range and speed, increased five healing per second and damage boost range, chain healing and damage boost to all nearby allies of the target for the same amount, increased sidearm fire rate, and infinite sidearm ammo.<ref name="vg247 sept2017"/><ref name="pcgamer sept2017"/><ref name=Grayson2018>{{cite web|last=Grayson|first=Nathan|url=https://kotaku.com/blizzard-nerfs-mercys-rez-1822559736|title=Blizzard Nerfs Mercy's Rez|work=[[Kotaku]]|date=January 30, 2018|accessdate=January 30, 2018|archive-date=June 16, 2022|archive-url=https://web.archive.org/web/20220616050933/https://kotaku.com/blizzard-nerfs-mercys-rez-1822559736|url-status=live}}</ref> Because Mercy is more mobile compared to other supports and is able to heal or boost without direct line of sight of her allies, a player's resourcefulness as Mercy can be largely independent of their teammates, particularly in cases where teammates can exemplify "bare minimum" [[game sense]].<ref name=Shepard/>

===Literary media===
In the tenth issue of the [[Overwatch (digital comic series)|''Overwatch'' digital comic book]], Mercy is briefly featured and seen reading a letter, implied to be Genji's.<ref name=Chalk2017>{{cite web|last=Chalk|first=Andy|url=http://www.pcgamer.com/overwatch-voice-lines-may-hint-at-a-genji-and-mercy-romance-in-the-making/|title=Overwatch voice lines may hint at a Genji and Mercy romance in the making|work=[[PC Gamer]]|date=January 9, 2017|accessdate=January 31, 2017|archive-date=May 23, 2022|archive-url=https://web.archive.org/web/20220523022521/https://www.pcgamer.com/overwatch-voice-lines-may-hint-at-a-genji-and-mercy-romance-in-the-making/|url-status=live}}</ref>

Mercy was also the focus of a short story, "Valkyrie", released on November 11, 2019, written by Michael Chu, which focuses on the period around her joining of the Overwatch team.<ref>{{cite web | url = https://www.polygon.com/2019/11/11/20959815/new-overwatch-valkyrie-short-story-possible-new-mercy-skin-preview | title = New Overwatch short story previews mostly normal-looking Doctor Mercy skin | first = Ryan | last = Gilliam | date = November 11, 2019 | accessdate = November 11, 2019 | work = [[Polygon (website)|Polygon]] | archive-date = November 11, 2019 | archive-url = https://web.archive.org/web/20191111202156/https://www.polygon.com/2019/11/11/20959815/new-overwatch-valkyrie-short-story-possible-new-mercy-skin-preview | url-status = live }}</ref> The story tied into Mercy's Recall Challenge.<ref name=Nunneley2019>{{cite web | url = https://www.vg247.com/2019/11/12/overwatch-players-can-earn-dr-ziegler-skin-mercys-recall-challenge/ | title = Overwatch players can earn the Dr. Ziegler skin by participating in Mercy's Recall Challenge | first = Stephany | last = Nunneley | date = November 12, 2019 | accessdate = November 12, 2019 | work = [[VG247]] | archive-date = November 12, 2019 | archive-url = https://web.archive.org/web/20191112204231/https://www.vg247.com/2019/11/12/overwatch-players-can-earn-dr-ziegler-skin-mercys-recall-challenge/ | url-status = live }}</ref>

==Reception==
[[File:Mercy Cosplay - Witch Skin.jpg|thumb|Cosplay of Mercy's alternate "Witch" skin]]

Often considered one of ''Overwatch''{{'}}s staple and most recognizable characters, as well as its most iconic support-class hero,{{NoteTag|Sources that cite Mercy as such or share similar sentiments include:<ref name=Thomas>{{cite web|last=Thomas|first=Harrison|url=https://dotesports.com/overwatch/news/who-voices-mercy-in-overwatch-2|title=Who voices Mercy in Overwatch 2?|work=[[Dot Esports]]|date=May 11, 2023|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522102233/https://dotesports.com/overwatch/news/who-voices-mercy-in-overwatch-2|url-status=live}}</ref><ref name=Alonzo17>{{cite web|last=Alonzo|first=Damian|url=https://www.pcgamer.com/the-overwatch-world-cup-proved-why-mercys-resurrect-needs-changes/|title=The Overwatch World Cup proved why Mercy's Resurrect needs changes|work=[[PC Gamer]]|date=November 10, 2017|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522102234/https://www.pcgamer.com/the-overwatch-world-cup-proved-why-mercys-resurrect-needs-changes/|url-status=live}}</ref><ref name=Winkie>{{cite web|last=Winkie|first=Luke|url=https://kotaku.com/overwatch-healsluts-turn-playing-support-into-an-erotic-1786553002|title=''Overwatch'' 'Healsluts' Turn Playing Support Into An Erotic Experience|work=[[Kotaku]]|date=September 12, 2016|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522070036/https://kotaku.com/overwatch-healsluts-turn-playing-support-into-an-erotic-1786553002|url-status=live}}</ref>}} Mercy has received a somewhat mixed response from both video game media writers and ''Overwatch'' players. A popularly used character in ''Overwatch'', Mercy is "celebrated by general ''Overwatch'' fandom".<ref name=Alonzo17/> Her impact on gameplay, however, particularly in the game's esports community has attracted criticism.<ref name=Alonzo17/> 

During the game's [[Software release life cycle#closed beta|open beta]] she was the most played [[Characters of the Overwatch franchise#Characters|support class character]].<ref>{{cite web|last=Frank|first=Allegra|url=http://www.polygon.com/2016/5/20/11722218/overwatch-open-beta-stats-infographic|title=Overwatch open beta stats reveal most popular heroes, trillions of damage dealt and more|work=[[Polygon (website)|Polygon]]|date=May 20, 2016|accessdate=January 31, 2017|archive-date=November 8, 2020|archive-url=https://web.archive.org/web/20201108175416/http://www.polygon.com/2016/5/20/11722218/overwatch-open-beta-stats-infographic|url-status=live}}</ref> Following her major revamp in September 2017, Mercy was found to be universally picked as at least one healer on a team in competitive play, and because these changes require her to be closer to combat, the concept of a "Battle Mercy" who mixes both healing with attacks gained popularity at higher-ranked play.<ref>{{cite web | url = https://compete.kotaku.com/almost-everyone-is-playing-overwatch-with-a-mercy-on-th-1819401349 | title = Almost Everyone Is Playing Overwatch With A Mercy On Their Team Now | first = Maddy | last = Meyers | date = October 12, 2017 | accessdate = October 12, 2017 | work = [[Kotaku]] | archive-date = October 12, 2017 | archive-url = https://web.archive.org/web/20171012195209/https://compete.kotaku.com/almost-everyone-is-playing-overwatch-with-a-mercy-on-th-1819401349 | url-status = live }}</ref> Some criticized this change, and felt it was a sign that Blizzard was trying to cater the game towards the competitive players over casual ones; high-level players felt that Mercy was a "zero aim" character prior to the September 2017 revamp, making it easy for new players to learn, but subsequently, the character requires more decision making and choices that can be difficult to casual players to learn.<ref>{{cite web | url = https://compete.kotaku.com/mercys-redesign-shows-the-tug-of-war-between-casual-and-1819780953 | title = Mercy's Redesign Shows The Tug Of War Between Casual And Competitive Overwatch | first = Maddy | last = Myers | date = October 23, 2017 | accessdate = October 23, 2017 | work = [[Kotaku]] | archive-date = November 18, 2017 | archive-url = https://web.archive.org/web/20171118232350/https://compete.kotaku.com/mercys-redesign-shows-the-tug-of-war-between-casual-and-1819780953 | url-status = live }}</ref>

A ''[[Eurogamer]]'' article referred to her as "gaming's greatest healer."<ref name=EvansThirlwell2017>{{cite web|last=Evans-Thirlwell|first=Edwin|url=https://www.eurogamer.net/mercy-me-in-praise-of-gamings-greatest-healer|title=Mercy me: in praise of gaming's greatest healer|work=[[Eurogamer]]|date=July 10, 2017|accessdate=August 20, 2022|archive-date=August 21, 2022|archive-url=https://web.archive.org/web/20220821025735/https://www.eurogamer.net/mercy-me-in-praise-of-gamings-greatest-healer|url-status=live}}</ref> In his review of ''Overwatch'', Phil Savage of ''[[PC Gamer]]'', expressed, "I particularly love how varied the movement is between characters," praising Mercy's glide ability and citing Mercy as "the perfect example of how every aspect of a character can, in the best cases, support a specific style."<ref name=Savage2016/> Savage elaborated, "alone, she's vulnerable and slow – easily ambushed and dispatched. But, with line-of-sight to a teammate, she can spread her wings and fly towards them. It's fun to do, and also reinforces the symbiotic partnership between healer and healed: Mercy needs her teammates as much as they need her. It's masterful design."<ref name=Savage2016>{{cite web|last=Savage|first=Phil|url=http://www.pcgamer.com/overwatch-review/|title=Overwatch review|work=[[PC Gamer]]|date=May 28, 2016|accessdate=July 5, 2017|archive-date=February 11, 2019|archive-url=https://web.archive.org/web/20190211052530/https://www.pcgamer.com/overwatch-review/|url-status=live}}</ref>  

Despite being a popularly selected character, both media writers and players have noted success and enjoyment playing Mercy being largely dependent on the capabilities, attitudes, and competence of the player's teammates.<ref name=Shepard>{{cite web|last=Shepard|first=Kenneth|url=https://kotaku.com/overwatch-2-mercy-tank-support-damage-tips-changes-1850029779|title=The Best Ways To Keep Your ''Overwatch 2 Healer'' Alive, As Told By Tired Mercy Mains|work=[[Kotaku]]|date=January 25, 2023|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522002202/https://kotaku.com/overwatch-2-mercy-tank-support-damage-tips-changes-1850029779|url-status=live}}</ref><ref name=Grayson16>{{cite web|last=Grayson|first=Nathan|url=https://kotaku.com/overwatch-doesnt-do-enough-for-its-support-heroes-1779909864|title=''Overwatch'' Doesn't Do Enough For Its Support Heroes|work=[[Kotaku]]|date=June 1, 2016|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522070036/https://kotaku.com/overwatch-doesnt-do-enough-for-its-support-heroes-1779909864|url-status=live}}</ref> Nathan Grayson of ''Kotaku'' called playing Mercy a "crapshoot" due to this.<ref name=Grayson16/> Mercy has also been cited as often present in discussions of player discontent with the game's balancing. Edwin Evans-Thirwell of ''PC Gamer'' wrote that Mercy was "[[patient zero]]" in the conflict of the original game's competing demands.<ref name=EvansThirwell>{{cite web|last=Evans-Thirlwell|first=Edwin|url=https://www.pcgamer.com/overwatchs-changing-heroes-reflect-the-spiritual-battle-at-the-games-heart/|title=Overwatch's changing heroes reflect the spiritual battle at the game's heart|work=[[PC Gamer]]|date=October 1, 2018|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522051053/https://www.pcgamer.com/overwatchs-changing-heroes-reflect-the-spiritual-battle-at-the-games-heart/|url-status=live}}</ref> Her impact on gameplay has garnered scorn from the ''Overwatch'' player base, both in the original game and its sequel, with some considering her damage boosting abilities toxic to game's balance.<ref name=Colp23/> Tyler Colp of ''PC Gmmer'' wrote that "she is often the scapegoat for the shooter's balance issues, a healer who many players point to as the parasite leeching away ''Overwatch''{{'}}s competitive integrity."<ref name=Colp23>{{cite web|last=Colp|first=Tyler|url=https://www.pcgamer.com/overwatch-2-players-are-mistakenly-blaming-mercy-for-its-balance-problems/|title=Overwatch 2 players are mistakenly blaming Mercy for its balance problems|work=[[PC Gamer]]|date=January 21, 2023|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522002203/https://www.pcgamer.com/overwatch-2-players-are-mistakenly-blaming-mercy-for-its-balance-problems/|url-status=live}}</ref>

Her Resurrect ability was considered "unfair" by some players,<ref name=EvansThirwell/> and due to it being able to cause such a considerable impact on the flow of a game, ''Kill Screen''{{'}}s Joshua Calixto referred to Mercy as "the most terrifying character in ''Overwatch''."<ref name=Calixto2016>{{cite web|last=Calixto|first=Joshua|url=https://killscreen.com/articles/mercy-terrifying-character-overwatch/|title=Mercy is the most terrifying character in Overwatch|work=[[Kill Screen]]|date=August 12, 2016|accessdate=January 31, 2017|archive-date=February 16, 2018|archive-url=https://web.archive.org/web/20180216143814/https://killscreen.com/articles/mercy-terrifying-character-overwatch/|url-status=live}}</ref> In professional play, such as the [[Overwatch League]], some have argued that Mercy's Resurrect ability was still too much of a game-changer in these competitive matches; this concern persisted even after Mercy's September 2017 rework. Damian Alonzo for ''PC Gamer'' said that strategy for competitive ''Overwatch'' is generally about achieving a player advantage, which could be achieved with an early kill and which can snowball into greater advantages throughout the match, but Mercy's Resurrection completely undoes that advantage, nullifying such early kills and without any consequences.<ref>{{cite web | first = Damian | last = Alonzo | url = http://www.pcgamer.com/the-overwatch-world-cup-proved-why-mercys-resurrect-needs-changes/ | title = The Overwatch World Cup proved why Mercy's Resurrect needs changes | date = November 7, 2017 | accessdate = January 11, 2018 | work = [[PC Gamer]] | archive-date = January 12, 2018 | archive-url = https://web.archive.org/web/20180112042801/http://www.pcgamer.com/the-overwatch-world-cup-proved-why-mercys-resurrect-needs-changes/ | url-status = live }}</ref> ''[[PCGamesN]]''{{'}}s Ben Barrett also said that because Mercy can undo the effects of short-term gain strategies like flanking with Resurrection, these strategies become futile, and resorting to more standard attack patterns slows down the pace of the game.<ref name=Barrett2017>{{Cite web|last=Barrett|first=Ben|url=https://www.pcgamesn.com/overwatch/overwatch-world-cup-2017-mercy|title=The Overwatch competitive community thinks Mercy is too strong, and boring, for the World Cup|work=[[PCGamesN]]|date=October 20, 2017|accessdate=December 27, 2021|archive-date=July 25, 2021|archive-url=https://web.archive.org/web/20210725032154/https://www.pcgamesn.com/overwatch/overwatch-world-cup-2017-mercy|url-status=live}}</ref><ref name=Velocci2018>{{cite web|last=Velocci|first=Carli|url=https://waypoint.vice.com/en_us/article/qvw595/why-do-people-hate-mercy-in-overwatch|title=Why Do People Hate Mercy in 'Overwatch?'|work=[[Vice (magazine)|Vice]]|date=January 22, 2018|accessdate=January 22, 2018|archive-date=January 23, 2018|archive-url=https://web.archive.org/web/20180123190704/https://waypoint.vice.com/en_us/article/qvw595/why-do-people-hate-mercy-in-overwatch|url-status=live}}</ref> 

In the week of the game's launch, ''[[IGN]]'' noted Mercy as among a shortlist of characters "more popular than others when it comes to fan art."<ref>{{cite web|last=Rad|first=Chloi|url=https://www.ign.com/articles/2016/05/27/fanart-friday-overwatch|title=Fanart Friday: Overwatch|work=[[IGN]]|date=May 27, 2016|accessdate=September 19, 2022|archive-date=September 20, 2022|archive-url=https://web.archive.org/web/20220920174017/https://www.ign.com/articles/2016/05/27/fanart-friday-overwatch|url-status=live}}</ref> Her "Witch" skin for the game's [[Overwatch seasonal events#Halloween Terror|Halloween-themed event]] was noted by ''[[Polygon (website)|Polygon]]'' to be extremely popular with Mercy players.<ref name=Frank2016>{{cite web|last=Frank|first=Allegra|url=https://www.polygon.com/2016/10/12/13261364/overwatch-witch-mercy-wallpaper|title=Overwatch fans' devotion to Witch Mercy is literally huge|work=[[Polygon (website)|Polygon]]|date=October 12, 2016|accessdate=July 5, 2017|archive-date=April 26, 2017|archive-url=https://web.archive.org/web/20170426225319/http://www.polygon.com/2016/10/12/13261364/overwatch-witch-mercy-wallpaper|url-status=live}}</ref> A Mercy voice line used in a themed-event mode was not additionally paired with the Witch skin. Fans were able to successfully petition Blizzard to further include the voice line in-game with the skin equipped.<ref name=Pereira>{{cite web|last=Pereira|first=Chris|url=https://www.gamespot.com/articles/overwatch-players-calling-for-a-tweak-to-mercys-ha/1100-6444484/|title=Overwatch Players Calling for a Tweak to Mercy's Halloween Skin Get Their Wish|work=[[GameSpot]]|date=October 14, 2016|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522070038/https://www.gamespot.com/articles/overwatch-players-calling-for-a-tweak-to-mercys-ha/1100-6444484/|url-status=live}}</ref> In addition to fan art featuring the skin being made, some players changed their [[Wallpaper (computing)|desktop background]] to the game's official menu screen featuring Mercy in the skin.<ref name=Frank2016/> Actress [[Amber Heard]] was reported to have spent two months designing her own Mercy cosplay for [[Elon Musk]], after he told her she resembled the character, his favorite in ''Overwatch''.<ref>{{cite web|last=Bardhan|first=Ashley|url=https://kotaku.com/elon-musk-amber-heard-machete-kills-overwatch-mercy-1850831227|title=Amber Heard Spent Two Months Designing Overwatch Mercy Cosplay For Ex Elon Musk|work=[[Kotaku]]|date=September 12, 2023|accessdate=September 14, 2023|archive-date=September 14, 2023|archive-url=https://web.archive.org/web/20230914000928/https://kotaku.com/elon-musk-amber-heard-machete-kills-overwatch-mercy-1850831227|url-status=live}}</ref>

Mercy has also been cited as a commonly picked character in the [[healslut]] community, which engages in [[dominance and submission]] roleplay both in-game and through external means.<ref name=Winkie/><ref name=KBJY>{{cite journal|last1=Bohunicky|first1=Kyle|last2=Youngblood|first2=Jordan|url=http://widerscreen.fi/numerot/2019-1-2/the-pro-strats-of-healsluts-overwatch-sexuality-and-perverting-the-mechanics-of-play/|title=The Pro Strats of Healsluts: Overwatch, Sexuality, and Perverting the Mechanics of Play|journal=[[:fi:WiderScreen|WiderScreen]]|volume=22|issue=1–2|date=November 7, 2019|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522123940/http://widerscreen.fi/numerot/2019-1-2/the-pro-strats-of-healsluts-overwatch-sexuality-and-perverting-the-mechanics-of-play/|url-status=live}}</ref>

===Fandom===
Mercy is featured in two of the game's most prominent fandom "[[shipping (fandom)|ships]]". A relationship between Mercy and [[Characters of the Overwatch franchise#Genji|Genji]] was hinted at in voice lines added in early 2017; fan reception to these voice lines was mixed, particularly among fans who engage in "shipping" characters from the game.<ref name=Frank2017/><ref name=Jackson2017>{{cite web|last=Jackson|first=Gita|url=http://kotaku.com/overwatch-shippers-clash-over-new-mercy-genji-voice-li-1791033711|title=''Overwatch'' 'Shippers Clash Over New Mercy, Genji Voice Lines|work=[[Kotaku]]|date=January 10, 2017|accessdate=January 31, 2017|archive-date=January 29, 2017|archive-url=https://web.archive.org/web/20170129045520/http://kotaku.com/overwatch-shippers-clash-over-new-mercy-genji-voice-li-1791033711|url-status=live}}</ref> Fans of the game created a [[Supercouple#Video games|couple name]], Gency, for the duo's possible relationship.<ref name=Frank2017>{{cite web|last=Frank|first=Allegra|url=http://www.polygon.com/2017/1/9/14217002/overwatch-ship-voice-lines|title=New Overwatch voice lines have fans convinced that these heroes are now a couple|work=[[Polygon (website)|Polygon]]|date=January 9, 2017|accessdate=January 31, 2017|archive-date=January 11, 2017|archive-url=https://web.archive.org/web/20170111223658/http://www.polygon.com/2017/1/9/14217002/overwatch-ship-voice-lines|url-status=live}}</ref> The relationship is one of the more popular fan-created ones, based on Genji's fictional biography, which includes Mercy saving his life and help rehabilitate him into a cyborg.<ref name=Frank16>{{cite web|last=Frank|first=Allegra|url=https://www.polygon.com/2016/12/20/14030236/overwatch-ships-list|title=New Overwatch comic may have sunk your favorite 'ships'|work=[[Polygon (website)|Polygon]]|date=December 20, 2016|accessdate=May 22, 2023|archive-date=March 7, 2018|archive-url=https://web.archive.org/web/20180307181806/https://www.polygon.com/2016/12/20/14030236/overwatch-ships-list|url-status=live}}</ref> Gita Jackson of ''Kotaku'' wrote that, "while some fans don't like the idea of the characters being canonically straight, there are other concerns that go beyond preference for a particular [relationship]. Some fans believe that 'shipping Mercy and Genji is inappropriate because Mercy is the Overwatch foundation's doctor. For them, the conflict of interest in a doctor/patient relationship is enough to make the ship feel inappropriate," adding that "some fans see the relationship as predatory on Mercy's part."<ref name=Jackson2017/>

The shipping of Mercy and Pharah, often dubbed "PharMercy", has been noted as one of the most prolific ''Overwatch'' fan pairings.<ref name=OBrien>{{cite web|last=O'Brien|first=Lucy|url=https://in.ign.com/overwatch/99777/feature/overwatch-a-world-fans-built|title=Overwatch: A World Fans Built|work=[[IGN]]|date=September 19, 2016|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522070037/https://in.ign.com/overwatch/99777/feature/overwatch-a-world-fans-built|url-status=live}}</ref> ''Kotaku'' has noted its particularly intense popularity within [[femslash]] circles.<ref name=Deyo>{{cite web|last=Deyo|first=Nico|url=https://kotaku.com/why-overwatch-fans-are-obsessed-with-shipping-its-femal-1787244865|title=Why ''Overwatch'' Fans Are Obsessed With 'Shipping' Its Female Characters|work=[[Kotaku]]|date=September 30, 2016|accessdate=May 22, 2023|archive-date=May 22, 2023|archive-url=https://web.archive.org/web/20230522070036/https://kotaku.com/why-overwatch-fans-are-obsessed-with-shipping-its-femal-1787244865|url-status=live}}</ref> Players of the game often pair up as Pharah and Mercy, as the two character's gameplay abilities allow for the latter to follow the former while in-flight.<ref name=Deyo/> Though unconfirmed as official references to the ship, Blizzard has included a rotating weekly game mode called "Death From Above" which limits players to choose only Pharah or Mercy,<ref name=Deyo/> as well as voice lines between the two which have been considered flirtatious by some players and writers.<ref name=Valens>{{cite web|last=Valens|first=Ana|url=https://www.themarysue.com/wait-did-these-new-overwatch-2-lines-just-confirm-pharmercy-is-real/|title=Wait, Did These New 'Overwatch 2' Lines Just Confirm Pharmercy Is Real?|work=[[Dan Abrams#The Mary Sue|The Mary Sue]]|date=September 29, 2022|accessdate=May 22, 2023|archive-date=June 3, 2023|archive-url=https://web.archive.org/web/20230603014004/https://www.themarysue.com/wait-did-these-new-overwatch-2-lines-just-confirm-pharmercy-is-real/|url-status=live}}</ref>

==Notes==
{{reflist|group=note}}

==References==
{{reflist|30em}}
== External links ==
* {{Commons category-inline|}}
* [http://media.blizzard.com/overwatch/media/reference/mercy_reference.pdf Official design reference guide] by Blizzard Entertainment.
{{Overwatch}}
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